4Schools Outage History

Our underlying provider for mass notifications (email, text, phone, and chat) is currently experiencing a Distributed Denial of Service (DDoS) attack. This attack is leveraging a high volume of rotating IP addresses to generate excessive traffic against publicly accessible resources. We're in active communication with them as their engineering and security teams work to mitigate the impact.

Messages containing URL links, images, or attachments (including newsletters and report emails) may not send successfully or may not be viewable by recipients. Chats may take longer than normal or fail to send. Core messaging remains operational, but these may be intermittently impacted while mitigation is in progress for DDoS attacks.

4Schools services are affected by a Cloudflare network issue that is ongoing this morning. You may experience intermittent outages across many services on the Internet.

We are seeing an error occurring in the Messaging Center for Mass Notification clients. We've identified that this is an issue with a TLS certificate and are working to resolve it now. Message sending capabilities are still available by signing into https://target.brightarrow.com directly.

Our most popular features are now back online and we're continuing to work on the remaining pieces. Notably, our email support is now back online with our familiar ticket features so we can support you as a team. Status summary: ✅ Email support: Fully restored, including familiar support ticket channels ✅ Telephone support: Online ❌ Chat support: down 🟨 Support portals are partially restored: ✔ https://support.seedsiep.com/hc/en-us is up! ✔ https://support.cms4schools.net/hc/en-us is up! ✔ https://support.adapt504.com/hc/en-us is up! ✖ https://support.4schools.net/hc/en-us is still down

An issue with database connections is resulting in a backlog of processing tasks. This may result in delays updating public-facing pages after content is created or updated in Studio. We are working to clear the backlog and resolve the connection issue.

We have identified another problem that needs fixing, and are on the case again. In the meantime, new content may still be delayed form appearing on your CMS4Schools website.

Due to a network error, the automatic scheduled contact list syncs with certain configurations of Skyward are not operational. This may be preventing automated lunch balance or attendance messages from sending for some schools. No other functionality is affected. We are currently coordinating with our network providers to resolve the issue.

IEP4Schools is currently unavailable due to an expired certificate. We are working on restoring service now.

The service we rely on for email delivery, Mailchimp, is down. Unfortunately, they are not acknowledging the problem on their status page. However, extensive testing by our team, peers in other industries, and some chatter on social media have convinced us that Mailchimp's transactional email service is the problem. We are looking into alternatives.

Our developers are updating affected products now, to move them away from Mailchimp services to a more reliable provider. ⚠ Please note, some messages that used to come from `4schools.net` will now come from `idm.4schools.net` or `udm.4schools.net`. We will study the effects of this change and respond if needed to ensure delivery is reliable. Current status: ✅ Student Services login code emails are now working ⬛ CMS4Schools login codes fix is being deployed ⬛ Student Services reports and communication email fix is being developed ⬛ CMS4Schools notification email fix is being developed

Current status: ✅ Student Services login code emails are now working ⬛ CMS4Schools login codes fix is being deployed ✅ Student Services reports and communication emails are now working ⬛ CMS4Schools notification email fix is being developed

Developers have identified circumstances that can cause these errors in certain circumstances. The effect appears to be limited to about 1% of CMS4Schools accounts. We are continuing to work with those affected users.

We are seeing unreliable DNS resolution for some school district websites. Though CMS4Schools does not provide DNS service - that is handled by third parties - DNS issues do affect websites. We will engage with DNS providers to seek additional information.

A failed software update has been identified as the cause of the issue, and is being rolled back.

An issue on the CMS4Schools network has caused delays in syncing files between servers. As a result, changes made via CMS4Schools Studio may be significantly delayed from becoming visible to the public.

The login service for Student Services is currently under heavy load, and is responding poorly. If you are already logged into Student Services, you should be able to use IEP4Schools without a problem. However, new logins will be delayed for a bit. We are currently bringing new capacity online to address this issue.