21st Century Mobile incident
Messaging platform (myMSP) delivery delays
Resolved after 1 hour 8 minutes, affecting Message delivery queue, on September 15, 2020.
Our Messaging platform (myMSP) experienced delivery issues between 2020-09-15 09:17 and 10:05. The API was accessible but messages where not being sent or delivered. The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2020-09-15 09:17 Issue resolved: 2020-08-21 10:05 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.
Affected components
Update timeline
- investigating Sep 15, 2020, 08:12 AM UTC
Our Messaging platform (myMSP) is experiencing delivery issues. The API is accessible but messages are not being sent or delivered. A fix has been implemented which resolved the issue. All queued messages will be delivered shortly. Issue start: 2020-09-15 09:17 Issue resolved: 2020-08-21 10:05 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.
- monitoring Sep 15, 2020, 08:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2020, 08:23 AM UTC
Our Messaging platform (myMSP) experienced delivery issues between 2020-09-15 09:17 and 10:05. The API was accessible but messages where not being sent or delivered. The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2020-09-15 09:17 Issue resolved: 2020-08-21 10:05 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.
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