21st Century Mobile incident
Messaging platform (myMSP) delivery delays
Resolved after 2 hours 55 minutes, affecting API and Message delivery queue, on September 29, 2026.
The issue has been resolved. Issue start: 2026-09-29 15:50 Issue resolved: 2026-09-29 16:11 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages was temporarily delayed.
Affected components
Update timeline
- investigating Sep 29, 2026, 02:07 PM UTC
Our Messaging platform (myMSP) is experiencing delivery issues. The API is accessible but the message delivery time is increased. Our team is working to resolve this issue. We will notify you as soon as more information is available. Issue start: 2026-09-29 15:50 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages is delayed.
- monitoring Sep 29, 2026, 02:34 PM UTC
Our hosting partner has implemented a fix and we are monitoring the situation to make sure the fix has resolved the issue. Issue start: 2026-09-29 15:50 Issue resolved: 2026-09-29 16:11 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages was temporarily delayed.
- resolved Sep 29, 2026, 05:02 PM UTC
The issue has been resolved. Issue start: 2026-09-29 15:50 Issue resolved: 2026-09-29 16:11 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages was temporarily delayed.
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