20i incident

Database Connectivity Issues

Resolved on May 8, 2026.

resolved May 08, 2026, 08:49 PM UTC

Incident Update: Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

Started
May 08, 2026, 08:49 PM UTC
Resolved
May 08, 2026, 08:49 PM UTC
Duration
–
Detected by Pingoru
May 08, 2026, 08:49 PM UTC

Update timeline

  1. monitoring May 08, 2026, 08:17 PM UTC

    Incident: We're currently aware of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-84, sdb-86 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

  2. monitoring May 08, 2026, 08:17 PM UTC

    Incident: We're currently aware of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-84, sdb-86 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

  3. resolved May 08, 2026, 08:49 PM UTC

    Incident Update: Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

  4. resolved May 08, 2026, 08:49 PM UTC

    Incident Update: Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

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