20i had 30 outages in the last 2 years totaling 392h 22m of downtime — averaging 1.2 incidents per month.
There were 30 20i outages since April 27, 2026 totaling 392h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
Incident: We're aware of intermittent database connectivity on shareddb-b.hosting.stackcp.net. Our System Administrators are currently investigating, and updates will be provided as we have more information available.
Incident Update: Our system administrators have identified the cause of the connectivity issues seen and have deployed a fix to restore database connectivity.
Incident Update: Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity.
Incident Update: Our system administrators have identified the issue and are currently working on a fix. This incident affects the following hosts: sdb-75.hosting.stackcp.net, sdb-76.hosting.stackcp.net, sdb-77.hosting.stackcp.net, sdb-78.hosting.stackcp.net, wpdb-37.hosting.stackcp.net, wpdb-38.hosting.stackcp.net
Incident: We're currently receiving reports of slowness and degraded performance via the hosting control panel. Our system admin team are investigating, and we will provide an update as soon as possible.
Incident Update: This incident has now been resolved.
Incident Update: Network connectivity has been fully restored. The issue was traced to an upstream IP transit provider and has now been resolved. All affected Cloud Servers should be reachable again. We apologize for any inconvenience caused.
Incident: We are currently investigating degraded network connectivity in Miami, FL. Cloud Servers hosted in this location may be unreachable. Our team are actively investigating the issue and will provide further updates as soon as more information becomes available.
Incident: We're aware of an incident affecting the installation of free SSL certificates on our hosting platform. Our system administrators are investigating, and we hope to have the problem resolved soon.
Incident Update: Our system administrators have identified the cause, and this should now be resolved. We are closely monitoring the situation further.
Scheduled Maintenance: An emergency maintenance window has been scheduled between 0500 and 0800 UTC on Tuesday 2nd June. During this period, the highlighted machine will be powered down, and vital hardware upgrades will be enacted. Please note that this maintenance will only affect VPS and Cloud Server products located on the denoted servers. Scheduled for: 2026-06-02 05:00:00 To be completed: 2026-06-02 08:00:00
Incident: We're currently aware of intermittent database connectivity. This appears to be impacting the following database hosts: wordpressdb-j and shareddb-v. Our System Administrators are currently investigating, and updates will be provided as we have more information available.
Incident Update: Our system administrators have identified the cause of the connectivity issues seen and have deployed a fix to restore database connectivity. We are closely monitoring the situation further.
Incident: We're currently receiving reports of packages on the US shared hosting platform experiencing 500 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available. Apologies for any inconvenience caused.
Incident Update: The issue has now been resolved by our system administrators, and all affected services are operating normally.
Incident: We're aware off issues with incoming emails being delayed. Our System Administrators are currently investigating, and updates will be provided as we have more information available.
Incident Update: Our system administrators have identified the cause of incoming emails being delayed, and all affected services are operating normally.
Incident: We're currently receiving reports of some websites on the Windows shared hosting platform experiencing 503 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available. Apologies for any inconvenience caused.
Incident Update: Our system administrators have identified the cause of the connectivity issues seen for our Windows platform, and all affected services are operating normally.
Incident Update: Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.
Incident: We're aware of intermittent connectivity on some VPS and Cloud Servers. Our System Administrators are currently investigating, and updates will be provided as we have more information available.
Incident Update: The issue has now been resolved by our system administrators, and all affected services are operating normally.
Incident: We are seeing reports of email bouncebacks when emailing addresses on our platform which have an autoresponder enabled on them. We are investigating the issue further and will provide further updates once available.
Incident Update: We are pleased to confirm that the previous issue has now been resolved.
Incident Update: The intermittent ERR_ADDRESS_UNREACHABLE errors have now been fixed, and we are closely monitoring the situation further.