20i Outage History

Incident: We're aware of issues with sending emails from our platform. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

Incident: We're aware of issues with sending emails from our platform. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

Incident: We are investigating intermittent connectivity in London, further updates will be provided shortly.

Incident: We are investigating intermittent connectivity in London, further updates will be provided shortly.

Incident Update: Earlier today, we experienced intermittent connectivity through one of our IP transit providers. We have temporarily removed this provider from our routing whilst we investigate the underlying cause. All services are currently stable but operating at reduced resiliency. We are continuing to monitor connectivity closely.

Incident Update: Earlier today, we experienced intermittent connectivity through one of our IP transit providers. We have temporarily removed this provider from our routing whilst we investigate the underlying cause. All services are currently stable but operating at reduced resiliency. We are continuing to monitor connectivity closely.

Incident: We're currently receiving reports of packages on the US shared hosting platform experiencing 502 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available. Apologies for any inconvenience caused.

Incident: We're currently receiving reports of packages on the US shared hosting platform experiencing 502 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available. Apologies for any inconvenience caused.

Incident Update: The issue with the intermittent 502 errors has now been resolved, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.

Incident Update: The issue with the intermittent 502 errors has now been resolved, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.

Incident: We are currently experiencing an issue with kvmhost31, which is causing VPS and Cloud Servers on this host to be unavailable. Our system administration team is actively investigating the problem and working to restore services as quickly as possible. We will provide further updates as soon as more information becomes available.

Incident: We are currently experiencing an issue with kvmhost31, which is causing VPS and Cloud Servers on this host to be unavailable. Our system administration team is actively investigating the problem and working to restore services as quickly as possible. We will provide further updates as soon as more information becomes available.

Incident: We’re aware of an issue causing intermittent connectivity to Webmail for some users. Our team is investigating and working to restore normal service as soon as possible. We’ll provide further updates as they become available.

Incident: We’re aware of an issue causing intermittent connectivity to Webmail for some users. Our team is investigating and working to restore normal service as soon as possible. We’ll provide further updates as they become available.

Incident: We are receiving reports of intermittent connectivity to our hosting platform via the FRA1 CDN node. Our system administrators are investigating this matter, and we will provide further updates as soon as we have more information available.

Incident: We are receiving reports of intermittent connectivity to our hosting platform via the FRA1 CDN node. Our system administrators are investigating this matter, and we will provide further updates as soon as we have more information available.

Incident Update: Our system administrators have identified the cause of the connectivity issues seen, and normal service has been restored.

Incident Update: Our system administrators have identified the cause of the connectivity issues seen, and normal service has been restored.

Incident: We're currently aware of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-83, shareddb47, and shareddb48. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

Incident: We're currently aware of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-83, shareddb47, and shareddb48. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

Incident: We are receiving reports of intermittent connectivity to our hosting platform, with some traffic seeing 502 Errors. Our system administrators are investigating this matter, and we will provide further updates as soon as we have more information available.

Incident: We are receiving reports of intermittent connectivity to our hosting platform via the FRA1 CDN Node, with some traffic seeing 502 Errors. Our system administrators are investigating this matter, and have taken mitigating action to prevent further issues, whilst we continue to investigate. We will provide further updates as soon as we have more information available.

Incident Update: The issue has now been resolved, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.

Incident Update: The issue has now been resolved, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.

Incident: We're currently aware of intermittent database connectivity. This appears to be impacting the following database host: wordpressdb-a. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

Incident: We're currently aware of intermittent database connectivity. This appears to be impacting the following database host: wordpressdb-a. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

Incident Update: All services at our Frankfurt location have remained stable overnight, with no further disruption observed. The facility operator has confirmed that cooling has now been fully restored across all affected areas, with temperatures remaining stable and within normal operating thresholds. Cooling redundancy has also been restored. We are therefore marking this incident as resolved. We have requested a full Root Cause Analysis (RFO) from the facility operator and will review this once available. We apologise for the disruption caused.

Incident Update: All services at our Frankfurt location have remained stable overnight, with no further disruption observed. The facility operator has confirmed that cooling has now been fully restored across all affected areas, with temperatures remaining stable and within normal operating thresholds. Cooling redundancy has also been restored. We are therefore marking this incident as resolved. We have requested a full Root Cause Analysis (RFO) from the facility operator and will review this once available. We apologise for the disruption caused.

Incident: Due to problems with cooling in the Franktfurt DC, kvmhosts are being temporarily shut down to protect hardware. Frankfurt based websites may be unavailable. This will affect sites hosted on kvmhost135, kvmhost136, and kvmhost137.

Incident: Due to problems with cooling in the Franktfurt DC, kvmhosts are being temporarily shut down to protect hardware. Frankfurt based websites may be unavailable. This will affect sites hosted on kvmhost135, kvmhost136, and kvmhost137.

Incident Update: The facility operator continues to make progress restoring cooling systems at our Frankfurt location. Cloud Servers at this location remain unavailable and CDN traffic continues to be rerouted to alternative locations. The original water leak has been repaired. During restoration work, a second leak was identified and has since been isolated while its cause is investigated. Refilling of the chilled-water system is progressing, with one buffer tank now full and the second currently being refilled. Specialist cooling engineers are onsite and, once the water systems have been refilled, the facility operator plans to restart and test each chiller individually before returning the cooling systems to service. Work to remove water and reduce humidity within affected areas is also continuing. We are closely monitoring recovery efforts and will provide a further update as progress is made.

Incident Update: The facility operator continues to make progress restoring cooling systems at our Frankfurt location. Cloud Servers at this location remain unavailable and CDN traffic continues to be rerouted to alternative locations. The original water leak has been repaired. During restoration work, a second leak was identified and has since been isolated while its cause is investigated. Refilling of the chilled-water system is progressing, with one buffer tank now full and the second currently being refilled. Specialist cooling engineers are onsite and, once the water systems have been refilled, the facility operator plans to restart and test each chiller individually before returning the cooling systems to service. Work to remove water and reduce humidity within affected areas is also continuing. We are closely monitoring recovery efforts and will provide a further update as progress is made.

Incident: We are receiving reports of intermittent connectivity to our hosting platform via the SIN1 CDN node. Our system administrators are investigating this matter, and we will provide further updates as soon as we have more information available.

Incident: We are receiving reports of intermittent connectivity to our hosting platform via the SIN1 CDN node. Our system administrators are investigating this matter, and we will provide further updates as soon as we have more information available.

Incident Update: The issue has now been resolved, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.

Incident Update: The issue has now been resolved, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.

Incident: We're currently receiving reports of some websites experiencing 503 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available. 1 Updates

Incident: We're currently receiving reports of some websites experiencing 503 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available. 1 Updates

Incident Update: The issue has now been resolved, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.

Incident Update: The issue has now been resolved, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.

Incident Update: The issues regarding intermittent 503 errors on some websites have now been fixed. The issue originated from an upstream network transit provider and has now been resolved.

Incident Update: The issues regarding intermittent 503 errors on some websites have now been fixed. The issue originated from an upstream network transit provider and has now been resolved.

Incident: We're currently receiving reports of some websites experiencing 503 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available.

Incident: We're currently receiving reports of some websites experiencing 503 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available.

Incident: We are aware of potential performance degradation on a number of websites using our shared hosting platform in London. Our team are investigating, and we will provide another update as soon as possible.

Incident: We are aware of potential performance degradation on a number of websites using our shared hosting platform in London. Our team are investigating, and we will provide another update as soon as possible.

Incident: We are currently aware of some reports of slow websites using storage "40b" on our shared hosting platform. Our team are investigating, and we will provide another update as soon as possible.

Incident: We are currently aware of some reports of slow websites using storage "40a" and "40b" on our shared hosting platform. Our team are investigating, and we will provide another update as soon as possible.

Incident: We're currently aware of intermittent database connectivity. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

Incident Update: We're receiving further reports of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-63.hosting.stackcp.net sdb-64.hosting.stackcp.net sdb-65.hosting.stackcp.net, sdb-66.hosting.stackcp.net wpdb-31.hosting.stackcp.net wpdb-32.hosting.stackcp.net. Our System Administrators are currently investigating, and updates will be provided as we have more information available

Incident Update: We're receiving further reports of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-63.hosting.stackcp.net sdb-64.hosting.stackcp.net sdb-65.hosting.stackcp.net, sdb-66.hosting.stackcp.net wpdb-31.hosting.stackcp.net wpdb-32.hosting.stackcp.net. Our System Administrators are currently investigating, and updates will be provided as we have more information available

Incident: We're currently aware of intermittent database connectivity. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

Incident Update: Shared database connectivity affecting sdb-63.hosting.stackcp.net, sdb-64.hosting.stackcp.net, sdb-65.hosting.stackcp.net, sdb-66.hosting.stackcp.net, wpdb-31.hosting.stackcp.net & wpdb-32.hosting.stackcp.net have now been resolved. Our System Administrators have identified the cause of the database connectivity issue and are now monitoring the situation.

Incident Update: Shared database connectivity affecting sdb-63.hosting.stackcp.net, sdb-64.hosting.stackcp.net, sdb-65.hosting.stackcp.net, sdb-66.hosting.stackcp.net, wpdb-31.hosting.stackcp.net & wpdb-32.hosting.stackcp.net have now been resolved. Our System Administrators have identified the cause of the database connectivity drop and are now monitoring the situation.

Incident: We are currently experiencing an issue with kvmhost31, which is causing VPS and Cloud Servers on this host to be unavailable. Our system administration team is actively investigating the problem and working to restore services as quickly as possible. We will provide further updates as soon as more information becomes available.

Incident: We are currently experiencing an issue with kvmhost31, which is causing VPS and Cloud Servers on this host to be unavailable. Our system administration team is actively investigating the problem and working to restore services as quickly as possible. We will provide further updates as soon as more information becomes available.

Incident: SSH is currently unavailable on our hosting platforms across our UK, US, and Singapore locations. Our engineers are working to restore SSH access as quickly as possible. We will provide further updates as more information becomes available.

Incident: SSH is currently unavailable on our hosting platforms across our UK, US, and Singapore locations. Our engineers are working to restore SSH access as quickly as possible. We will provide further updates as more information becomes available.

Scheduled Maintenance: We are carrying out essential core network upgrades to our Dallas, United States (DFW) infrastructure. As part of this work, we will be increasing network capacity to support future growth and improve overall platform resilience. No service interruption is expected during the maintenance window. However, due to the nature of the work being carried out, services should be considered "at risk" throughout the scheduled period. Scheduled for: 2026-07-04 22:00:00 To be completed: 2026-07-07 22:00:00

Scheduled Maintenance: We are carrying out essential core network upgrades to our Dallas, United States (DFW) infrastructure. As part of this work, we will be increasing network capacity to support future growth and improve overall platform resilience. No service interruption is expected during the maintenance window. However, due to the nature of the work being carried out, services should be considered "at risk" throughout the scheduled period. Scheduled for: 2026-07-04 22:00:00 To be completed: 2026-07-07 22:00:00

Incident: We're currently receiving reports of degraded performance via the hosting control panel. Our system admin team are investigating, and we will provide an update as soon as possible.

Incident: We're currently receiving reports of degraded performance via the hosting control panel. Our system admin team are investigating, and we will provide an update as soon as possible.