10to8 experienced a major incident on January 23, 2026 affecting Communications, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2026, 12:49 PM UTC
We are currently investigating an issue where some communciations are delayed in sending. This includes new appointment confirmations, reminders and ad-hoc messages.
- monitoring Jan 23, 2026, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 23, 2026, 01:13 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 23, 2026, 01:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 23, 2026, 02:08 PM UTC
Jan 23 , 14:08 GMT Resolved - This incident has been resolved. Jan 23 , 13:15 GMT Update - We are continuing to monitor for any further issues. Jan 23 , 13:13 GMT Update - We are continuing to monitor for any further issues. Jan 23 , 12:53 GMT Monitoring - A fix has been implemented and we are monitoring the results. Jan 23 , 10:30 GMT Investigating - We are currently investigating an issue where some communciations are delayed in sending. This includes new appointment confirmations, reminders and ad-hoc messages.
- resolved Jan 23, 2026, 02:08 PM UTC
This incident has been resolved.