ZyBooks incident

Cloud hosting provider degraded performance

Resolved after 4 hours 21 minutes, affecting learn.zybooks.com - zyBooks content and platform, on August 31, 2021.

resolved Aug 31, 2021, 10:22 PM UTC

Our cloud provider partner has resolved the issue. We'll continue to monitor performance over the next 24 hours.

Started
Aug 31, 2021, 06:00 PM UTC
Resolved
Aug 31, 2021, 10:22 PM UTC
Duration
4h 21m
Detected by Pingoru
Aug 31, 2021, 06:00 PM UTC

Affected components

learn.zybooks.com - zyBooks content and platform

Update timeline

  1. monitoring Aug 31, 2021, 06:50 PM UTC

    Our cloud hosting provider is experiencing networking issues that is affecting a large amount of technology providers, including zyBooks: https://status.aws.amazon.com/ The majority of functionality is unaffected. Some services, including LMS grade submissions and payment processing, may be temporarily slower. Thank you for your patience while the issue is being worked on.

  2. resolved Aug 31, 2021, 10:22 PM UTC

    Our cloud provider partner has resolved the issue. We'll continue to monitor performance over the next 24 hours.

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