ZyBooks incident

Issues signing into zyBooks app

Resolved after 43 minutes, affecting learn.zybooks.com - zyBooks content and platform, on August 5, 2022.

investigating Aug 05, 2022, 03:51 AM UTC

Due to a recent change we made with how we handle auth tokens. Users may see an error that says "Application has been updated. Please sign in to continue working." We recommend signing out and signing back in. If you are clicking on an LTI link in Canvas/Blackboard/Moodle/Brightspace D2L, you may need to log into the site directly by going to learn.zybooks.com. If you do not know your password you can use the forgot password field to reset your password.

Started
Aug 05, 2022, 03:51 AM UTC
Resolved
Aug 05, 2022, 04:35 AM UTC
Duration
43m
Detected by Pingoru
Aug 05, 2022, 03:51 AM UTC

Affected components

learn.zybooks.com - zyBooks content and platform

Update timeline

  1. investigating Aug 05, 2022, 03:51 AM UTC

    Due to a recent change we made with how we handle auth tokens. Users may see an error that says "Application has been updated. Please sign in to continue working." We recommend signing out and signing back in. If you are clicking on an LTI link in Canvas/Blackboard/Moodle/Brightspace D2L, you may need to log into the site directly by going to learn.zybooks.com. If you do not know your password you can use the forgot password field to reset your password.

  2. resolved Aug 05, 2022, 04:35 AM UTC

    This incident has been resolved.

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