ZoomInfo experienced a minor incident on September 30, 2025 affecting Chorus, lasting 6h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 04:45 PM UTC
We are aware of intermittent issues impacting Chorus call recording. During this time, some calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
- monitoring Sep 30, 2025, 05:04 PM UTC
Our Engineering team has implemented and is monitoring a fix. At this time, the Chorus call recording functionality should now be restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
- investigating Sep 30, 2025, 05:49 PM UTC
We are continuing to investigate the intermittent issues with Chorus Call Recording, as we have seen some continued failures. Our engineering team will continue to work to resolve this issue as soon as possible.
- monitoring Sep 30, 2025, 10:03 PM UTC
Our Engineering team has implemented and is monitoring a fix. At this time, the Chorus call recording functionality should now be restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
- resolved Sep 30, 2025, 11:15 PM UTC
The intermittent call recording issues have now been resolved. As a reminder, if you have a meeting that Chorus didn't record and your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus