Chorus - Zoom Call Recording Issues

Update timeline

1. investigating Apr 08, 2026, 02:48 PM UTC

   We are aware of issues impacting call recording for customers using Zoom streaming. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible. At this time, if you do not see the bot joining your call we would recommend recording your calls through Zoom's cloud recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

2. monitoring Apr 08, 2026, 05:26 PM UTC

   We have confirmed all Zoom streaming calls are being recorded via the notetaker bot. For customers using Zoom streaming, you will continue to see the notetaker bot joining calls until streaming is fully restored.

3. resolved Apr 08, 2026, 07:21 PM UTC

   This incident has been resolved.