Zoom incident

Service Degradation Affecting AIC Web Search for a subset of users in US Region

Minor Resolved View vendor source →

Zoom experienced a minor incident on February 16, 2026 affecting Zoom AIC, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2026, 10:02 PM UTC
Resolved
Feb 16, 2026, 10:41 PM UTC
Duration
38m
Detected by Pingoru
Feb 16, 2026, 10:02 PM UTC

Affected components

Zoom AIC

Update timeline

  1. identified Feb 16, 2026, 10:02 PM UTC

    We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

  2. monitoring Feb 16, 2026, 10:30 PM UTC

    Our third party vendor has successfully resolved the issue which affected AIC Web Search for a subset of users in the US Region. We will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.

  3. resolved Feb 16, 2026, 10:41 PM UTC

    This incident has been resolved and the affected services have been restored.