Issues Affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia

Update timeline

1. investigating Mar 12, 2026, 01:14 AM UTC

   We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. identified Mar 12, 2026, 01:53 AM UTC

   We have identified the issue affecting inbound and outbound SMS delivery. We are working with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.

3. identified Mar 12, 2026, 02:53 AM UTC

   We continue to work with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.

4. monitoring Mar 12, 2026, 03:58 AM UTC

   Our underlying carrier partner has resolved the issue affecting inbound and outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.

5. resolved Mar 12, 2026, 04:14 AM UTC

   This incident has been resolved and the affected services have been restored.