Zoom incident
Service Degradation Affecting Zoom AIC and Zoom Virtual Agent in US region.
Zoom experienced a minor incident on March 17, 2026 affecting Voice Agent and Chat Agent and 1 more component, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2026, 02:30 AM UTC
We are currently investigating a service degradation affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- investigating Mar 17, 2026, 03:14 AM UTC
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
- investigating Mar 17, 2026, 03:54 AM UTC
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
- investigating Mar 17, 2026, 04:50 AM UTC
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
- identified Mar 17, 2026, 05:18 AM UTC
We have successfully identified the root cause affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Mar 17, 2026, 06:35 AM UTC
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.
- monitoring Mar 17, 2026, 07:38 AM UTC
The service degradation affecting Zoom AIC and Zoom Virtual Agent in US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Mar 17, 2026, 08:08 AM UTC
This incident has been resolved and the affected services have been restored.