Service Degradation Affecting SMS Delivery in North America Region.

Update timeline

1. investigating Apr 18, 2026, 02:29 AM UTC

   We are currently investigating a service degradation impacting SMS Delivery in North America region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. identified Apr 18, 2026, 03:59 AM UTC

   We have successfully identified the root cause of a service degradation impacting SMS Delivery in North America region. We are actively working with our vendor on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. identified Apr 18, 2026, 05:44 AM UTC

   We are actively working with our vendor on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. monitoring Apr 18, 2026, 07:12 AM UTC

   The service degradation impacting SMS Delivery in North America region has been successfully resolved by our vendor and a downstream carrier. Our team will continue to monitor the situation closely and keep you informed of any further developments.

5. resolved Apr 18, 2026, 07:22 AM UTC

   This incident has been resolved and the affected services have been restored.