Zoom experienced a minor incident on August 11, 2026 affecting Reporting Service, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 06:00 PM UTC
We are currently investigating a service degradation with CX Analytics. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified Aug 11, 2026, 06:01 PM UTC
We have successfully identified the root cause affecting CX Analytics. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring Aug 11, 2026, 06:04 PM UTC
The service degradation with CX Analytics that occurred from 15:05 UTC to 17:27 UTC has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Aug 11, 2026, 06:27 PM UTC
This incident has been resolved and the affected services have been restored.