Zoom incident

Service degradation with Zoom Contact Center smart note generation impacting a subset of users.

Notice Resolved View vendor source →

Zoom experienced a notice incident on August 11, 2026 affecting Zoom AIC, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 02:48 PM UTC
Resolved
Aug 11, 2026, 03:13 PM UTC
Duration
24m
Detected by Pingoru
Aug 11, 2026, 02:48 PM UTC

Affected components

Zoom AIC

Update timeline

  1. monitoring Aug 11, 2026, 02:48 PM UTC

    On 08/11/2026, Between 13:05 UTC to 14:30 UTC, A subset of users may have experienced issues with Zoom Contact Center smart note generation. This incident has been resolved and the affected services have been restored.

  2. resolved Aug 11, 2026, 03:13 PM UTC

    This incident has been resolved and the affected services have been restored.