Zoom incident
Service Degradation Affecting Offline Meeting transcription in US Region.
Zoom experienced a minor incident on July 27, 2026 affecting My Notes and Zoom AI, lasting 8h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 27, 2026, 09:08 AM UTC
We have successfully identified the root cause affecting Offline Meeting transcription in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Jul 27, 2026, 10:02 AM UTC
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
- identified Jul 27, 2026, 11:03 AM UTC
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
- identified Jul 27, 2026, 12:04 PM UTC
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
- monitoring Jul 27, 2026, 12:45 PM UTC
The issue affecting Offline Meeting transcriptions in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Jul 27, 2026, 05:35 PM UTC
This incident has been resolved and the affected services have been restored.