Zoom incident

Service Degradation affecting multiple Services in the North America region

Minor Resolved View vendor source →

Zoom experienced a minor incident on May 20, 2026 affecting Marketplace and Chatbot and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 08:33 PM UTC
Resolved
May 20, 2026, 09:45 PM UTC
Duration
1h 12m
Detected by Pingoru
May 20, 2026, 08:33 PM UTC

Affected components

MarketplaceChatbot3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta)Zoom CanvasZoom EventsZoom WebinarsCobrowse3rd Party Messaging/Social (Inbound/Outbound)

Update timeline

  1. investigating May 20, 2026, 08:33 PM UTC

    We are currently investigating a service degradation with multiple services in the North America region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  2. investigating May 20, 2026, 08:42 PM UTC

    We are continuing to investigate this issue.

  3. identified May 20, 2026, 08:54 PM UTC

    We have successfully identified the root cause affecting multiple services in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

  4. investigating May 20, 2026, 08:58 PM UTC

    We are continuing to investigate this issue.

  5. investigating May 20, 2026, 09:00 PM UTC

    We are continuing to investigate this issue.

  6. investigating May 20, 2026, 09:01 PM UTC

    We are continuing to investigate this issue.

  7. identified May 20, 2026, 09:06 PM UTC

    We have successfully identified the root cause affecting multiple services in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

  8. identified May 20, 2026, 09:13 PM UTC

    We have successfully identified the root cause affecting multiple services in the North America region. Several services have restored and we are actively investigating restoration for the remaining services. Thank you for your patience.

  9. monitoring May 20, 2026, 09:22 PM UTC

    We have successfully restored all affected services. We apologies for the service interruption and will be monitoring closely.

  10. resolved May 20, 2026, 09:45 PM UTC

    This incident has been resolved and the affected services have been restored.