Zomentum experienced a notice incident on October 20, 2025 affecting Main API server and Client application and 1 more component, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Main API serverClient applicationIntegration API serverCallback API server
Update timeline
- investigating Oct 20, 2025, 09:46 AM UTC
We are currently investigating this issue.
- identified Oct 20, 2025, 09:54 AM UTC
After a thorough review, we identified that the root cause is related to a global outage currently affecting Amazon Web Services (AWS), which is impacting several major platforms worldwide. Our technical team is actively monitoring the situation to ensure there’s no disruption to our services.
- resolved Oct 20, 2025, 12:44 PM UTC
The issue has now been resolved, and our team is actively monitoring the situation to ensure continued stability.