Zomentum incident

AWS outage resulting in degraded performance

Resolved after 2 hours 57 minutes, affecting Main API server and Client application and 1 more, on October 20, 2025.

resolved Oct 20, 2025, 12:44 PM UTC

The issue has now been resolved, and our team is actively monitoring the situation to ensure continued stability.

Started: Oct 20, 2025, 09:46 AM UTC
Resolved: Oct 20, 2025, 12:44 PM UTC
Duration: 2h 57m
Detected by Pingoru: Oct 20, 2025, 09:46 AM UTC

Affected components

Main API serverClient applicationIntegration API serverCallback API server

Update timeline

investigating Oct 20, 2025, 09:46 AM UTC

We are currently investigating this issue.
identified Oct 20, 2025, 09:54 AM UTC

After a thorough review, we identified that the root cause is related to a global outage currently affecting Amazon Web Services (AWS), which is impacting several major platforms worldwide. Our technical team is actively monitoring the situation to ensure there’s no disruption to our services.
resolved Oct 20, 2025, 12:44 PM UTC

The issue has now been resolved, and our team is actively monitoring the situation to ensure continued stability.

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