Resolved after 1 hour 24 minutes, on April 1, 2016.
At this time Node-12 has been restored successfully. All sites should be functioning and our engineers are continuing to monitor the infrastructure. If you experience any further issues please open a ticket with support at support.zoey.com. The root cause of this incident appears to be related to our deployments and update process which we will conduct an internal investigation to further mitigate. We apologize for the outage.
Update timeline
- identified Apr 01, 2016, 08:21 PM UTC
We are currently investigating a report of some stores being inaccessible. Our team will post further updates as they become available.
- identified Apr 01, 2016, 09:01 PM UTC
Our engineers are onsite in the datacenter working to resolve the connectivity issue to the affected compute node. This issue should be resolved shortly.
- identified Apr 01, 2016, 09:24 PM UTC
Our engineers are restoring connectivity to Node-12 in our infrastructure. We will post an update and expect things to return online shortly.
- resolved Apr 01, 2016, 09:45 PM UTC
At this time Node-12 has been restored successfully. All sites should be functioning and our engineers are continuing to monitor the infrastructure. If you experience any further issues please open a ticket with support at support.zoey.com. The root cause of this incident appears to be related to our deployments and update process which we will conduct an internal investigation to further mitigate. We apologize for the outage.
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