ZOEY incident

Problems Accessing Zoey Store

Resolved after 29 minutes, on October 24, 2017.

resolved Oct 24, 2017, 08:01 PM UTC

All Zoey Stores should now be operational. If you are still experiencing issues please open a support ticket. We apologize for this issue.

Started
Oct 24, 2017, 07:32 PM UTC
Resolved
Oct 24, 2017, 08:01 PM UTC
Duration
29m
Detected by Pingoru
Oct 24, 2017, 07:32 PM UTC

Update timeline

  1. investigating Oct 24, 2017, 07:32 PM UTC

    We are aware of customers receiving error messages accessing their stores and are investigating the issue now.

  2. identified Oct 24, 2017, 07:32 PM UTC

    We have identified the issue causing this error and are now fixing it. We will update you shortly.

  3. monitoring Oct 24, 2017, 07:41 PM UTC

    A fix is being rolled out to all stores, we expect this to be completed within the next 20 minutes.

  4. resolved Oct 24, 2017, 08:01 PM UTC

    All Zoey Stores should now be operational. If you are still experiencing issues please open a support ticket. We apologize for this issue.

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