Resolved after 42 minutes, on December 11, 2017.
At this time all Zoey stores should be accessible. We will be scheduling a maintenance window in the near future to apply a fix to prevent this error from occurring again. Thank you for your patience and understanding as we continue to make the Zoey infrastructure more resilient.
Update timeline
- investigating Dec 11, 2017, 10:17 PM UTC
We are investigating reports of customers being unable to access certain stores
- identified Dec 11, 2017, 10:39 PM UTC
We are in the process of restoring connectivity, we expect sites to start being accessible again within the next few minutes.
- monitoring Dec 11, 2017, 10:43 PM UTC
Sites are now coming online. We expect all Zoey Stores to be accessible within the next ten to fifteen minutes.
- resolved Dec 11, 2017, 10:59 PM UTC
At this time all Zoey stores should be accessible. We will be scheduling a maintenance window in the near future to apply a fix to prevent this error from occurring again. Thank you for your patience and understanding as we continue to make the Zoey infrastructure more resilient.
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