ZOEY incident

Unable to login

Resolved after 32 minutes, affecting Zoey Control Panel, on October 2, 2018.

resolved Oct 02, 2018, 09:20 PM UTC

We have observed no further issues logging in for 15 minutes. At this time all Zoey Customers should be able to login. Should there be any problems please open a support ticket or monitor this page. We encourage all Zoey customers to subscribe to these notifications to receive them in real time.

Started
Oct 02, 2018, 08:47 PM UTC
Resolved
Oct 02, 2018, 09:20 PM UTC
Duration
32m
Detected by Pingoru
Oct 02, 2018, 08:47 PM UTC

Affected components

Zoey Control Panel

Update timeline

  1. investigating Oct 02, 2018, 08:47 PM UTC

    We are currently investigating reports of customers being unable to login.

  2. identified Oct 02, 2018, 09:02 PM UTC

    We have identified the issue and are restoring the ability to login.

  3. resolved Oct 02, 2018, 09:20 PM UTC

    We have observed no further issues logging in for 15 minutes. At this time all Zoey Customers should be able to login. Should there be any problems please open a support ticket or monitor this page. We encourage all Zoey customers to subscribe to these notifications to receive them in real time.

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