ZOEY incident

Reboot of server infrastructure

Resolved after 12 minutes, affecting Zoey Global Connectivity, on October 27, 2018.

monitoring Oct 27, 2018, 07:48 PM UTC

All stores are now back online. If you have any issues please open a ticket with our support team at https://support.zoey.com

Started
Oct 27, 2018, 07:36 PM UTC
Resolved
Oct 27, 2018, 07:48 PM UTC
Duration
12m
Detected by Pingoru
Oct 27, 2018, 07:36 PM UTC

Affected components

Zoey Global Connectivity

Update timeline

  1. identified Oct 27, 2018, 07:36 PM UTC

    To complete some of the ongoing work relating to our new infrastructure, a mandatory reboot of certain services is needed. We expect this reboot to last 10 minutes and will keep you updated here. You may be unable to access your site during this brief window of time. Thank you for your patience.

  2. monitoring Oct 27, 2018, 07:43 PM UTC

    Stores are now coming back online and should be accessible over the next few minutes as connections are resumed. Thank you for your patience.

  3. monitoring Oct 27, 2018, 07:48 PM UTC

    All stores are now back online. If you have any issues please open a ticket with our support team at https://support.zoey.com

  4. resolved Oct 27, 2018, 07:48 PM UTC

    This incident has been resolved.

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