ZOEY incident

Issue Logging In

Resolved after 1 hour 14 minutes, affecting Zoey Control Panel, on September 30, 2021.

resolved Sep 30, 2021, 03:49 PM UTC

All Zoey Stores should be operational and online. If you are still experiencing an issue, please open a support ticket. Thank you again for your patience as we restored operations.

Started
Sep 30, 2021, 02:35 PM UTC
Resolved
Sep 30, 2021, 03:49 PM UTC
Duration
1h 14m
Detected by Pingoru
Sep 30, 2021, 02:35 PM UTC

Affected components

Zoey Control Panel

Update timeline

  1. investigating Sep 30, 2021, 02:35 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 30, 2021, 03:27 PM UTC

    A fix has been implemented and is rolling out across the Zoey Network. We estimate that all stores will be back online in the next 30 minutes. Most stores are already working again. Only the Admin, iOS and Android application were impacted, Front End of the store always worked. Thank you for your patience and we will update once resolved.

  3. resolved Sep 30, 2021, 03:49 PM UTC

    All Zoey Stores should be operational and online. If you are still experiencing an issue, please open a support ticket. Thank you again for your patience as we restored operations.

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