Resolved after 3 hours 9 minutes, affecting API v1 and Outbound Voice and 1 more, on December 5, 2018.
Full service has been restored for inbound and outbound SMS. We will continue to monitor and investigate the earlier database issues, and will provide an update by 02:30 UTC.
Affected components
Update timeline
- investigating Dec 05, 2018, 11:21 PM UTC
We are currently investigating database issues that may be affecting API, SMS, outbound voice and dashboard services.
- monitoring Dec 05, 2018, 11:29 PM UTC
The affected database servers have been removed from the pool and normal service has been restored.
- identified Dec 05, 2018, 11:54 PM UTC
Unfortunately we are seeing a return of previous issues, and are working to restore service
- monitoring Dec 05, 2018, 11:55 PM UTC
Service has again been restored. We will be providing a further update shortly.
- monitoring Dec 06, 2018, 12:15 AM UTC
The affected database cluster continues to be stable. We are working on remedial non-service affecting action and will provide an update by 0100 UTC.
- monitoring Dec 06, 2018, 12:59 AM UTC
Most services remain stable, although we are currently seeing degraded performance for inbound and outbound SMS. An update will follow by 0130 UTC.
- monitoring Dec 06, 2018, 01:13 AM UTC
Full service has been restored for inbound and outbound SMS. We will continue to monitor and investigate the earlier database issues, and will provide an update by 02:30 UTC.
- resolved Dec 06, 2018, 02:31 AM UTC
This incident has been resolved. A postmortem will follow shortly.
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