Packet loss / routing issues to London Volta

Update timeline

1. identified Nov 16, 2019, 12:23 AM UTC

   The scheduled emergency maintenance that was due to finish at midnight has unfortunately been extended and is causing some packet loss and routing issues to the London Volta site. Unfortunately we were only notified that this maintenance would be extended at midnight as the scheduled window was coming to an end. We are liaising with our network services provider and will update shortly.

2. identified Nov 16, 2019, 12:42 AM UTC

   Our network services provider has experienced a failure in a core Juniper device, as soon as we have a further update we'll pass this on. Outbound voice continues to be affected, inbound voice and other services are unaffected.

3. monitoring Nov 16, 2019, 12:53 AM UTC

   Service is returning to normal, we are waiting for a further update from our network services provider.

4. identified Nov 16, 2019, 12:58 AM UTC

   We are again seeing packet loss and connectivity issues at our London Volta site.

5. monitoring Nov 16, 2019, 01:20 AM UTC

   Service has again been restored, we are awaiting further updates from our network services provider.

6. monitoring Nov 16, 2019, 01:20 AM UTC

   We are continuing to monitor for any further issues.

7. resolved Nov 16, 2019, 02:00 AM UTC

   This incident has been resolved.