Ziron incident

Delays to UK local (geographic) porting requests submission and completion notifications

Resolved after 1 hour 8 minutes, affecting UK, on May 14, 2020.

identified May 14, 2020, 11:18 AM UTC

We have identified an issue with a third party API, which has been raised to the relevant supplier and they are investigating.

Started: May 14, 2020, 10:41 AM UTC
Resolved: May 14, 2020, 11:50 AM UTC
Duration: 1h 8m
Detected by Pingoru: May 14, 2020, 10:41 AM UTC

Affected components

Update timeline

investigating May 14, 2020, 10:41 AM UTC

We are investigating an issue around submission and completion notifications for UK local (geographic) porting requests. This only affects new porting requests and in-flight orders, and does not affect any voice traffic.
identified May 14, 2020, 11:18 AM UTC

We have identified an issue with a third party API, which has been raised to the relevant supplier and they are investigating.
resolved May 14, 2020, 11:50 AM UTC

This incident has been resolved.

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