Zipline incident
Emergency Maintenance being done by our Support provider
Resolved after 3 hours 4 minutes, affecting Customer Support, on April 23, 2020.
We have monitored the situation for the last few hours and seen no more instability. We're considering this resolved at this time.
Affected components
Update timeline
- identified Apr 23, 2020, 02:13 PM UTC
Intercom, the provider we use for support, went in to emergency maintenance mode and is experiencing downtime. We're monitoring the situation and reverting to email for customer support until they resume service. We are monitoring via their status page here: https://www.intercomstatus.com/
- monitoring Apr 23, 2020, 02:20 PM UTC
Intercom says they've fixed the issue and they're currently monitoring it. Everything seems to be working again but we're keeping an eye on it.
- resolved Apr 23, 2020, 05:17 PM UTC
We have monitored the situation for the last few hours and seen no more instability. We're considering this resolved at this time.
Your product runs on more than Zipline
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services