Zipline incident
In-App Support out of service due to a third party outage
Resolved after 1 hour 31 minutes, affecting Customer Support, on September 1, 2020.
We've not seen any more issues and Intercom is reporting that everything is resolved. https://www.intercomstatus.com/incidents/kftxs04jy93k
Affected components
Update timeline
- identified Sep 01, 2020, 04:21 PM UTC
Our third-party support vendor, Intercom, is currently experiencing an outage. People are unable to get support responses directly in the app. Email to [email protected] is the available workaround. We're monitoring Intercom's status page for more information and will update as we know more. https://www.intercomstatus.com/incidents/kftxs04jy93k?u=hs04wzbrmyty
- monitoring Sep 01, 2020, 04:26 PM UTC
Intercom seems to be back up. We're continuing to monitor the situation via their status page and our experience.
- resolved Sep 01, 2020, 05:53 PM UTC
We've not seen any more issues and Intercom is reporting that everything is resolved. https://www.intercomstatus.com/incidents/kftxs04jy93k
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