Resolved after 48 minutes, affecting Core Platform, on October 5, 2020.
Everything has been resolved and error rates have subsided as of 9:14 PST. In total, it was 5 minutes of increased error messages impacting a portion of our users. Most users saw no issues. The error rates were due to an overload of the system because of a runaway database backup. We're will be revising our backup strategy to ensure this does not happen again.
Affected components
Update timeline
- investigating Oct 05, 2020, 04:21 PM UTC
Our monitors are reporting elevated error rates affecting a portion of user traffic. We're investigating the cause and will report as soon as we have more.
- monitoring Oct 05, 2020, 04:34 PM UTC
The elevated error rates have subsided. We've continuing to monitor the site and investigating the cause.
- resolved Oct 05, 2020, 05:09 PM UTC
Everything has been resolved and error rates have subsided as of 9:14 PST. In total, it was 5 minutes of increased error messages impacting a portion of our users. Most users saw no issues. The error rates were due to an overload of the system because of a runaway database backup. We're will be revising our backup strategy to ensure this does not happen again.
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