Zipline incident

We're investigating elevated error rates

Resolved after 1 hour 1 minute, affecting Core Platform and Login/SSO, on October 22, 2020.

resolved Oct 22, 2020, 09:17 PM UTC

We have see no more issues relating to this blip. Our system seems to be scaling according to plan without issue.

Started
Oct 22, 2020, 06:33 PM UTC
Resolved
Oct 22, 2020, 07:35 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 22, 2020, 06:33 PM UTC

Affected components

Core PlatformLogin/SSO

Update timeline

  1. investigating Oct 22, 2020, 06:33 PM UTC

    We're seeing elevated error rates across the system. Our team is investigating and we will update as soon as we know more.

  2. monitoring Oct 22, 2020, 06:45 PM UTC

    The increase in errors was a 20 second blip due to a massive increase in third party traffic. Our system adjusted to address the load, but there was a small window that wasn't covered. We're continuing to monitor the service to ensure the traffic load is covered.

  3. resolved Oct 22, 2020, 09:17 PM UTC

    We have see no more issues relating to this blip. Our system seems to be scaling according to plan without issue.

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