Resolved after 58 minutes, affecting Core Platform and Login/SSO, on August 2, 2021.
A misconfiguration of our SSL certificates caused the service to be offline for all users. The certificate was configured to automatically renew itself, but that process failed. As a result, the Zipline Application was unavailable until 5:28am PST, when a new SSL certificate was installed. We are working on a Root Cause Analysis that will be shared out.
Affected components
Update timeline
- identified Aug 02, 2021, 06:40 PM UTC
A misconfigured SSL certificate is currently being used in production, which is causing browsers to reject the connection to Zipline. We are investigating the situation.
- monitoring Aug 02, 2021, 06:40 PM UTC
A misconfiguration of our SSL certificates caused the service to be offline for all users. The certificate was configured to automatically renew itself, but that process failed. We have installed a new SSL certificate are are monitoring the service.
- resolved Aug 02, 2021, 06:41 PM UTC
A misconfiguration of our SSL certificates caused the service to be offline for all users. The certificate was configured to automatically renew itself, but that process failed. As a result, the Zipline Application was unavailable until 5:28am PST, when a new SSL certificate was installed. We are working on a Root Cause Analysis that will be shared out.
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