Resolved after 40 minutes, affecting Files, on August 5, 2021.
We are continuing to monitor for any further issues.
Affected components
Files
Update timeline
- investigating Aug 05, 2021, 07:23 PM UTC
Resource libraries that include documents where thumbnails inherit from parent documents are throwing an error, causing them to be inaccessible. We have identified the issue and are preparing a hotfix.
- identified Aug 05, 2021, 07:38 PM UTC
We've generated a fix for the issue, and are testing in lower environments.
- monitoring Aug 05, 2021, 07:40 PM UTC
The fix has been verified and deployed to production. We are now monitoring to ensure no further issues.
- monitoring Aug 05, 2021, 07:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 05, 2021, 08:04 PM UTC
The issue has been resolved.
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