High latency on web application

Update timeline

1. investigating Mar 20, 2023, 05:44 PM UTC

   We are seeing high latency on page requests on the Zipline web application. Our engineers are currently investigating.

2. investigating Mar 20, 2023, 06:11 PM UTC

   Response rates have come back down to typical rates. We have temporarily disabled Resource Library for a handful of customers while we further investigate

3. monitoring Mar 20, 2023, 06:30 PM UTC

   Resource Library has been re-enabled for a majority of customers. Out of an abundance of caution, we are re-enabling customers one by one and monitoring latency to ensure we do not trigger more latency.

4. monitoring Mar 20, 2023, 06:42 PM UTC

   Resource Library has been restored for all customers. We are now monitoring for any changes to latency.

5. resolved Mar 20, 2023, 07:08 PM UTC

   Latency rates have remained stable. The incident is resolved.