Resolved after 3 days 19 hours, affecting Email Handling, on April 21, 2023.
We have added additional handling for when our up-stream email service fails, to ensure the issue will not recur. All emails that could be re-processed have been done at this point.
Affected components
Update timeline
- investigating Apr 21, 2023, 10:51 PM UTC
We are investigating an issue where inbound emails are not being processed as expected
- investigating Apr 21, 2023, 11:57 PM UTC
We are still investigating this issue.
- identified Apr 22, 2023, 12:52 AM UTC
We have identified the root cause for the issue, and we are currently remedying the cause.
- identified Apr 22, 2023, 01:08 AM UTC
We have tested and deployed the fix for the issue, and are now focussing on processing emails that had previously failed. We do not anticipate any loss of data or emails.
- identified Apr 22, 2023, 03:46 AM UTC
We're continuing the work to reprocess emails that initially did not process.
- resolved Apr 25, 2023, 06:03 PM UTC
We have added additional handling for when our up-stream email service fails, to ensure the issue will not recur. All emails that could be re-processed have been done at this point.
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