Zipline incident

High Latency and Errors

Resolved after 2 hours 47 minutes, affecting Core Platform and Login/SSO and 1 more, on June 26, 2023.

resolved Jun 26, 2023, 06:01 PM UTC

The delays with Resource Library have been alleviated, and all systems are functioning as expected

Started
Jun 26, 2023, 03:13 PM UTC
Resolved
Jun 26, 2023, 06:01 PM UTC
Duration
2h 47m
Detected by Pingoru
Jun 26, 2023, 03:13 PM UTC

Affected components

Core PlatformLogin/SSOGraphQL APISearchPublishingNotificationsFilesInsights

Update timeline

  1. investigating Jun 26, 2023, 03:13 PM UTC

    Zipline is currently investigating an issue with the application resulting in high latency and errors seen throughout the application. Symptoms would include slow response times and page loads within the application as well as timeout errors.

  2. investigating Jun 26, 2023, 03:53 PM UTC

    We are continuing to investigate the issue. Resource library has been disabled temporarily for some customers in order to troubleshoot the incident further.

  3. resolved Jun 26, 2023, 06:01 PM UTC

    The delays with Resource Library have been alleviated, and all systems are functioning as expected

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