Zip incident

AWS Outage Causing Degraded Performance

Minor Resolved View vendor source →

Zip experienced a minor incident on July 28, 2022 affecting Zip Web App and Zip Dashboard and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2022, 05:43 PM UTC
Resolved
Jul 28, 2022, 06:35 PM UTC
Duration
52m
Detected by Pingoru
Jul 28, 2022, 05:43 PM UTC

Affected components

Zip Web AppZip DashboardZip RequestsZip Vendor Portal

Update timeline

  1. investigating Jul 28, 2022, 05:43 PM UTC

    AWS is experiencing degraded network performance across their US-EAST-2 Region. They are working to mitigate this problem. We are investigating the issue and will return with updates.

  2. investigating Jul 28, 2022, 06:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 28, 2022, 06:35 PM UTC

    AWS continues to recover from issues on its side, and Zip is no longer impacted by this degradation. Please reach out to our support team at [email protected] if any issues persist.