Zip incident

Degraded Dashboard and Search in Zip

Major Resolved View vendor source →

Zip experienced a major incident on August 4, 2022 affecting Zip Web App and Zip Dashboard and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2022, 03:38 AM UTC
Resolved
Aug 04, 2022, 07:46 AM UTC
Duration
4h 8m
Detected by Pingoru
Aug 04, 2022, 03:38 AM UTC

Affected components

Zip Web AppZip DashboardZip RequestsZip Vendor Portal

Update timeline

  1. investigating Aug 04, 2022, 03:38 AM UTC

    Zip is experiencing some issues with performance across the product. You may experience performance issues during this time. The team is currently investigating for a root cause.

  2. resolved Aug 04, 2022, 07:46 AM UTC

    The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. Please reach out to our support team at [email protected] if any issues persist.