Zip experienced a minor incident on January 16, 2024 affecting Zip Web App and Zip Dashboard and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Zip Web AppZip DashboardZip RequestsZip Vendor Portal
Update timeline
- identified Jan 16, 2024, 11:17 PM UTC
The Zip team has identified an issue on the platform that could lead to potential latency and degraded performance. The team is currently employing a fix. Please contact the support team via chat or [email protected] if you have any questions.
- monitoring Jan 16, 2024, 11:24 PM UTC
A fix has been implemented, and the Zip team is monitoring the results. Customers should expect to see performance improve across all areas of the platform.
- resolved Jan 16, 2024, 11:48 PM UTC
The incident has been resolved.