Zip incident

Latency across Zip Web App

Major Resolved View vendor source →

Zip experienced a major incident on April 16, 2024 affecting Zip Web App and Zip Dashboard and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 08:35 PM UTC
Resolved
Apr 16, 2024, 09:41 PM UTC
Duration
1h 5m
Detected by Pingoru
Apr 16, 2024, 08:35 PM UTC

Affected components

Zip Web AppZip DashboardZip RequestsZip Vendor Portal

Update timeline

  1. identified Apr 16, 2024, 08:35 PM UTC

    The Zip team has identified an issue on the platform that could lead to potential latency and degraded performance. The team is currently employing a fix. Please contact the support team via chat or [email protected] if you have any questions.

  2. identified Apr 16, 2024, 08:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 16, 2024, 08:44 PM UTC

    The Zip team has pushed out a fix and we are monitoring the fix now.

  4. resolved Apr 16, 2024, 09:41 PM UTC

    The incident has been resolved by our team. Please reach out to [email protected] if you are still experiencing any issues.