Zingle Outage History

Started Aug 03, 2026, 07:32 PM UTC· resolved Aug 12, 2026, 07:11 PM UTC

1. monitoring Aug 03, 2026, 07:32 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes and Long Codes to Bell network subscribers in Canada. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Aug 03, 2026, 07:38 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes and Long Codes to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 03, 2026, 08:07 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 03, 2026, 08:46 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 03, 2026, 10:48 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 04, 2026, 02:56 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. monitoring Aug 04, 2026, 11:00 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Aug 04, 2026, 06:43 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Bell network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring Aug 04, 2026, 08:46 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Bell network subscribers in Canada is operating normally.

Read the full incident report →

Started Aug 03, 2026, 02:40 PM UTC· resolved Aug 12, 2026, 07:11 PM UTC

1. monitoring Aug 03, 2026, 02:40 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Aug 03, 2026, 03:40 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Aug 03, 2026, 05:46 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Aug 03, 2026, 09:52 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. monitoring Aug 04, 2026, 12:04 AM UTC

   The incident has been resolved and the investigation of the degradation will be continued over: https://status.twilio.com/incidents/jzmny86q8wvk.

Read the full incident report →

Started Aug 03, 2026, 02:01 PM UTC· resolved Aug 11, 2026, 11:57 PM UTC

1. monitoring Aug 03, 2026, 02:01 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Aug 03, 2026, 02:02 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 03, 2026, 02:59 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 03, 2026, 03:00 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States is operating normally.

Read the full incident report →

Started Aug 02, 2026, 05:00 PM UTC· resolved Aug 10, 2026, 11:46 PM UTC

1. monitoring Aug 02, 2026, 05:00 PM UTC

   The Viettel Mobile network in Vietnam is conducting an emergency maintenance from 02 August 2026 at 10:00 PDT until 02 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Viettel Mobile Vietnam handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Read the full incident report →

Started Jul 30, 2026, 03:06 PM UTC· resolved Aug 08, 2026, 11:22 AM UTC

1. monitoring Jul 30, 2026, 03:06 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 30, 2026, 03:37 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 30, 2026, 03:38 PM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 30, 2026, 04:47 PM UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Read the full incident report →

Started Jul 30, 2026, 10:02 AM UTC· resolved Aug 07, 2026, 11:31 PM UTC

1. monitoring Jul 30, 2026, 10:02 AM UTC

   Twilio Invocations was degraded for 14 minutes between 02:14 and 02:28 Pacific Time on 07/30/2026. During this period of time, customers may have experienced failing invocations in the US1 region. The issue has now been resolved.

2. monitoring Jul 30, 2026, 10:03 AM UTC

   Incident closed.

Read the full incident report →

Started Jul 29, 2026, 06:09 PM UTC· resolved Aug 04, 2026, 11:19 PM UTC

1. monitoring Jul 29, 2026, 06:09 PM UTC

   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 29, 2026, 06:44 PM UTC

   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 29, 2026, 07:52 PM UTC

   We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 29, 2026, 09:54 PM UTC

   The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in the United States are operating normally.

Read the full incident report →

Started Jul 28, 2026, 05:28 AM UTC· resolved Aug 03, 2026, 02:00 PM UTC

1. monitoring Jul 28, 2026, 05:28 AM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 28, 2026, 06:26 AM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 28, 2026, 08:28 AM UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon Wireless and T-Mobile network subscribers in the United States is operating normally.

Read the full incident report →

Started Jul 28, 2026, 05:00 AM UTC· resolved Aug 02, 2026, 02:39 PM UTC

1. monitoring Jul 28, 2026, 05:00 AM UTC

   Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 27 July 2026 at 22:00 PDT until 28 July 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.

Read the full incident report →

Started Jul 28, 2026, 03:00 AM UTC· resolved Jul 31, 2026, 08:43 PM UTC

1. monitoring Jul 28, 2026, 03:00 AM UTC

   The Verizon network in the United States is conducting a planned maintenance from 27 July 2026 at 20:00 PDT until 29 July 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.

Read the full incident report →

Started Jul 28, 2026, 02:22 AM UTC· resolved Jul 30, 2026, 09:52 PM UTC

1. monitoring Jul 28, 2026, 02:22 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 28, 2026, 03:33 AM UTC

   Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 28, 2026, 05:17 AM UTC

   Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 28, 2026, 06:59 AM UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States are operating normally.

Read the full incident report →

Started Jul 27, 2026, 10:12 PM UTC· resolved Jul 30, 2026, 09:52 PM UTC

1. monitoring Jul 27, 2026, 10:12 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 27, 2026, 10:34 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 27, 2026, 11:34 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 28, 2026, 01:35 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jul 28, 2026, 03:40 AM UTC

   We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jul 28, 2026, 05:41 AM UTC

   The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the United States is operating normally.

Read the full incident report →

Started Jul 27, 2026, 07:00 AM UTC· resolved Jul 30, 2026, 09:52 PM UTC

1. monitoring Jul 27, 2026, 07:00 AM UTC

   The Bell Mobility network in Canada is conducting a planned maintenance from 27 July 2026 at 00:00 PDT until 27 July 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Mobility Canada handsets.

Read the full incident report →

Started Jul 25, 2026, 12:46 AM UTC· resolved Jul 29, 2026, 10:54 PM UTC

1. monitoring Jul 25, 2026, 12:46 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 25, 2026, 01:49 AM UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 25, 2026, 03:56 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Jul 25, 2026, 08:01 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue.We will provide another update in 8 hours or as soon as more information becomes available.

5. monitoring Jul 25, 2026, 04:02 PM UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

6. monitoring Jul 26, 2026, 08:02 AM UTC

   Twilio customers may be experiencing SMS delivery failures from the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

7. monitoring Jul 26, 2026, 11:01 PM UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio United States Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. monitoring Jul 27, 2026, 12:04 AM UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio United States Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring Jul 27, 2026, 02:44 AM UTC

   We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

10. monitoring Jul 27, 2026, 04:50 AM UTC

    We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

11. monitoring Jul 27, 2026, 05:15 AM UTC

    The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio United States Short Codes is operating normally.

Read the full incident report →

Started Jul 24, 2026, 08:52 AM UTC· resolved Jul 29, 2026, 10:54 PM UTC

1. monitoring Jul 24, 2026, 08:52 AM UTC

   Our monitoring systems have detected a potential issue with saving phone numbers in studio flow. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring Jul 24, 2026, 09:13 AM UTC

   Our engineers are investigating the issue causing generic errors when saving phone number configurations assigned to a Studio Flow in the Console, and are actively working to deploy a fix. As a temporary workaround, please ensure a valid Status Callback URL is populated when setting your Voice URL to a Studio Flow. We expect to provide another update in 1 hour or as soon as more information becomes available

3. monitoring Jul 24, 2026, 09:52 AM UTC

   Our engineers continue to investigate the issue causing generic errors when saving phone number configurations assigned to a Studio Flow in the Console, and are actively working to deploy a fix. As a temporary workaround, please ensure a valid Status Callback URL is populated when setting your Voice URL to a Studio Flow. We expect to provide another update in 2 hour or as soon as more information becomes available

4. monitoring Jul 24, 2026, 11:39 AM UTC

   The issue causing generic errors when saving phone number configurations assigned to a Studio Flow in the Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 24, 2026, 01:30 PM UTC

   We are no longer experiencing generic errors when saving phone number configurations assigned to a Studio Flow in the Console. This incident has been resolved.

Read the full incident report →

Started Jul 23, 2026, 06:59 PM UTC· resolved Jul 28, 2026, 05:27 AM UTC

1. monitoring Jul 23, 2026, 06:59 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 23, 2026, 07:16 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 23, 2026, 08:17 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 23, 2026, 08:36 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. monitoring Jul 23, 2026, 09:43 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jul 23, 2026, 11:44 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring Jul 24, 2026, 03:55 AM UTC

   We have observed a recovery in SMS delivery receipts from Twilio Short Codes to Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Jul 24, 2026, 05:51 AM UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Dish network subscribers in the United States are operating normally.

Read the full incident report →

Started Jul 23, 2026, 03:44 PM UTC· resolved Jul 28, 2026, 02:17 AM UTC

1. monitoring Jul 23, 2026, 03:44 PM UTC

   Our engineers have discovered a incident regarding related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes avalible.

2. monitoring Jul 23, 2026, 04:00 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 23, 2026, 05:08 PM UTC

   We are continuing to investigate the issue.

4. monitoring Jul 23, 2026, 06:37 PM UTC

   We are continuning to investigate this incident and we'll provide an update in 2 hours or sooner.

5. monitoring Jul 23, 2026, 08:29 PM UTC

   We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update in 4 hours as soon as more information becomes available.

6. monitoring Jul 24, 2026, 12:23 AM UTC

   We have started seeing recovery for Gather Speech-to-Text Failures. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Jul 24, 2026, 01:34 AM UTC

   We are no longer experiencing issues with Gather Speech. This incident has been resolved.

Read the full incident report →

Started Jul 22, 2026, 04:05 PM UTC· resolved Jul 23, 2026, 10:35 PM UTC

1. monitoring Jul 22, 2026, 04:05 PM UTC

   We have identified an issue impacting the Concierge App, where users were unable to access their Concierge Inbox. Currently, the app functionality is restored and performance is back to normal. Our team is actively working on investigating and the root cause of these issues. We'll continue to post updates as we have them. We appreciate your patience

2. monitoring Jul 23, 2026, 05:16 AM UTC

   We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues. We're continuing to monitor system performance and ensure full recovery.

Read the full incident report →

Started Jul 22, 2026, 02:20 PM UTC· resolved Jul 23, 2026, 10:15 PM UTC

1. monitoring Jul 22, 2026, 02:20 PM UTC

   Our engineers have identified the issue and are working to deploy a fix.

2. monitoring Jul 22, 2026, 02:35 PM UTC

   A fix has been implmented and we are monitoring the results.

3. monitoring Jul 22, 2026, 04:54 PM UTC

   We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 22, 2026, 06:45 PM UTC

   Our engineers have implemented a fix and are contiuning to monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 22, 2026, 08:39 PM UTC

   Voice connection errors has been resolved and it is operating normally at this time.

Read the full incident report →

Started Jul 22, 2026, 10:30 AM UTC· resolved Jul 23, 2026, 08:48 PM UTC

1. monitoring Jul 22, 2026, 10:30 AM UTC

   The Twilio Programmable Messaging API was partially degraded for 1 minutes on Jul 22, 2026 between 06:34 PST and 06:35 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

2. monitoring Jul 22, 2026, 10:31 AM UTC

   Incident closed.

Read the full incident report →

Started Jul 21, 2026, 11:14 PM UTC· resolved Jul 22, 2026, 08:36 PM UTC

1. monitoring Jul 21, 2026, 11:14 PM UTC

   Our monitoring systems have detected a potential issue with loss of audit event data for Twiml Applications From July/15 to July/21 - 2026. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring Jul 21, 2026, 11:44 PM UTC

   Our engineers have identified the issue about some customers using TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026.. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 22, 2026, 01:00 AM UTC

   TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

4. monitoring Jul 22, 2026, 01:22 AM UTC

   TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. This incident has been resolved.

Read the full incident report →

Started Jul 21, 2026, 06:00 AM UTC· resolved Jul 22, 2026, 01:58 PM UTC

1. monitoring Jul 21, 2026, 06:00 AM UTC

   Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, Panama, Costa Rica, El Salvador, Nicaragua, the United States and the Dominican Republic is conducting an emergency maintenance from 20 July 2026 at 23:00 PDT until 21 July 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico, Peru, Colombia, Honduras, Guatemala, Panama, Costa Rica, El Salvador, Nicaragua, United States and Dominican Republic handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Read the full incident report →

Started Jul 16, 2026, 08:36 PM UTC· resolved Jul 21, 2026, 04:08 AM UTC

1. monitoring Jul 16, 2026, 08:36 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 16, 2026, 08:37 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 16, 2026, 08:40 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Jul 16, 2026, 09:45 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 16, 2026, 10:15 PM UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jul 17, 2026, 12:22 AM UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to affected networks in the United States are operating normally.

Read the full incident report →

Started Jul 16, 2026, 06:14 PM UTC· resolved Jul 21, 2026, 12:02 AM UTC

1. monitoring Jul 16, 2026, 06:14 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 16, 2026, 06:21 PM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays and failures from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 16, 2026, 07:23 PM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays and failures from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 16, 2026, 08:28 PM UTC

   We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 16, 2026, 10:30 PM UTC

   The incident has been resolved and SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States is operating normally.

Read the full incident report →

Started Jul 15, 2026, 04:57 PM UTC· resolved Jul 16, 2026, 10:26 PM UTC

1. monitoring Jul 15, 2026, 04:57 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 15, 2026, 05:16 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 15, 2026, 06:16 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 15, 2026, 07:07 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 15, 2026, 09:11 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.

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