Zingle incident

On Call Engineers are Investigating Loss of Audit Event Data for Twiml Applications From July/15 to July/21 - 2026

Minor Resolved View vendor source →

Zingle experienced a minor incident on July 21, 2026, lasting 21h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 11:14 PM UTC
Resolved
Jul 22, 2026, 08:36 PM UTC
Duration
21h 22m
Detected by Pingoru
Jul 21, 2026, 11:14 PM UTC

Update timeline

  1. monitoring Jul 21, 2026, 11:14 PM UTC

    Our monitoring systems have detected a potential issue with loss of audit event data for Twiml Applications From July/15 to July/21 - 2026. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. monitoring Jul 21, 2026, 11:44 PM UTC

    Our engineers have identified the issue about some customers using TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026.. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Jul 22, 2026, 01:00 AM UTC

    TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. monitoring Jul 22, 2026, 01:22 AM UTC

    TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. This incident has been resolved.