Zilliz experienced a major incident on October 20, 2025 affecting us-east-1, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 08:54 AM UTC
Starting at approximately 07:31 UTC October 20, 2025, customers in the AWS us-east-1 region may experience failures in normal cluster operations as well as accessing their clusters. We have identified the issue as an outage in AWS services and are actively working with them to mitigate the problem. We will provide another update as soon as more information is available.
- monitoring Oct 20, 2025, 09:47 AM UTC
We are seeing recovery for affected instances in the region. We will continue to monitor the situation and provider further updates as necessary.
- monitoring Oct 20, 2025, 10:05 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 10:47 AM UTC
Our systems have fully recovered.