Zilliz incident

Service disruption

Resolved after 1 hour 52 minutes, affecting us-east-1 (Virginia), on October 20, 2025.

monitoring Oct 20, 2025, 10:05 AM UTC

We are continuing to monitor for any further issues.

Started
Oct 20, 2025, 08:54 AM UTC
Resolved
Oct 20, 2025, 10:47 AM UTC
Duration
1h 52m
Detected by Pingoru
Oct 20, 2025, 08:54 AM UTC

Affected components

us-east-1 (Virginia)

Update timeline

  1. identified Oct 20, 2025, 08:54 AM UTC

    Starting at approximately 07:31 UTC October 20, 2025, customers in the AWS us-east-1 region may experience failures in normal cluster operations as well as accessing their clusters. We have identified the issue as an outage in AWS services and are actively working with them to mitigate the problem. We will provide another update as soon as more information is available.

  2. monitoring Oct 20, 2025, 09:47 AM UTC

    We are seeing recovery for affected instances in the region. We will continue to monitor the situation and provider further updates as necessary.

  3. monitoring Oct 20, 2025, 10:05 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2025, 10:47 AM UTC

    Our systems have fully recovered.

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