Resolved after 4 hours 33 minutes, affecting Dashboard and Proof Processing, on April 13, 2020.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 13, 2020, 09:12 PM UTC
We are currently investigating this issue.
- investigating Apr 13, 2020, 09:23 PM UTC
We are continuing to investigate this issue.
- identified Apr 13, 2020, 09:25 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 13, 2020, 10:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 13, 2020, 10:31 PM UTC
The team are investigating the root cause for this issue. We are deploying another update to the platform to isolate the error.
- identified Apr 13, 2020, 11:29 PM UTC
We apologize for the extended period of issues related to our proofing service. The team is working as quickly as possible to get a fix in place for this.
- identified Apr 14, 2020, 12:37 AM UTC
The team are continuing to investigate the root cause of the issue and working with our hosting provider to resolve the problem. Thank you for your patience.
- monitoring Apr 14, 2020, 01:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2020, 01:46 AM UTC
This incident has been resolved.
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