Zettle experienced a critical incident on May 20, 2025 affecting UK and Sweden and 1 more component, lasting 12h 9m. The incident has been resolved; the full update timeline is below.
Affected components
UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItaly
Update timeline
- investigating May 20, 2025, 05:03 PM UTC
Merchants may experience issues accessing their reports in both the Zettle app and my.zettle.com at the moment. We are working on implementing a fix as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- investigating May 20, 2025, 07:39 PM UTC
We are continuing to investigate this issue. Thank you for your patience.
- resolved May 21, 2025, 05:13 AM UTC
This incident has been resolved.