Zettle incident

Issues with accepting card payments - UK

Critical Resolved View vendor source →

Zettle experienced a critical incident on May 21, 2025 affecting UK, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 07:47 AM UTC
Resolved
May 21, 2025, 08:37 AM UTC
Duration
50m
Detected by Pingoru
May 21, 2025, 07:47 AM UTC

Affected components

UK

Update timeline

  1. investigating May 21, 2025, 07:47 AM UTC

    We are currently experiencing difficulties with processing card payments in the UK and are working on implementing a fix as soon as possible. Our merchants will notice that not all card payments will be processed as expected. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

  2. resolved May 21, 2025, 08:37 AM UTC

    This incident has been resolved.