Zettle incident

Issue with QRC Payment Payout From July 11

Critical Resolved View vendor source →

Zettle experienced a critical incident on July 17, 2025 affecting UK and Germany, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 12:01 PM UTC
Resolved
Jul 17, 2025, 06:21 PM UTC
Duration
6h 19m
Detected by Pingoru
Jul 17, 2025, 12:01 PM UTC

Affected components

UKGermany

Update timeline

  1. investigating Jul 17, 2025, 12:01 PM UTC

    Merchants receiving QRC payments have not received their payouts from the 11th of July. We are currently looking into this. Thank you for your patience.

  2. investigating Jul 17, 2025, 02:34 PM UTC

    Payouts are processing as usual, but the QRC payments are not added in them.

  3. resolved Jul 17, 2025, 06:21 PM UTC

    This incident has been resolved