Zettle incident

Issues with processing QRC payments (PayPal, Venmo)

Zettle experienced a minor incident on May 22, 2026 affecting UK and Germany, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started: May 22, 2026, 09:00 AM UTC
Resolved: May 22, 2026, 11:48 AM UTC
Duration: 2h 48m
Detected by Pingoru: May 22, 2026, 09:00 AM UTC

Affected components

UKGermany

Update timeline

investigating May 22, 2026, 09:00 AM UTC

We are currently experiencing issues affecting the processing of QRC payments. Some merchants may be unable to complete transactions or may notice interruptions when accepting such payments. Payments already completed remain secure. Every other payment method is working normally. Our teams are working to restore full processing capacity as quickly as possible. We appreciate your patience and will provide regular updates as we work to restore normal payment processing.
resolved May 22, 2026, 11:48 AM UTC

This incident has been resolved.