Zettle incident

Issue with opening "Sent invoices" in Backoffice & paying invoices

Critical Resolved View vendor source →

Zettle experienced a critical incident on July 24, 2025 affecting UK and Germany, lasting 4d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 10:08 AM UTC
Resolved
Jul 28, 2025, 03:53 PM UTC
Duration
4d 5h
Detected by Pingoru
Jul 24, 2025, 10:08 AM UTC

Affected components

UKGermany

Update timeline

  1. investigating Jul 24, 2025, 10:08 AM UTC

    We are currently investigating an issue where clicking on "Sent invoices" in the Backoffice is not working. We are also looking into the issue where some users are not able to pay sent invoices. Thank you for your patience.

  2. resolved Jul 28, 2025, 03:53 PM UTC

    This issue has been resolved.